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u/acme_danaAcme· 2m
Thanks for flagging this. We found the cause: exports over 50k rows time out. A fix is on the roadmap. Fix ships tomorrow, I’ll reply here when it’s live.
ReplyShareSave
Someone is talking about your product. Your reply is ready.
Snitch watches X, Reddit, YouTube and LinkedIn for your brand, your competitors, and people looking for what you offer.
It finds the conversations worth acting on — then drafts a reply in your voice. Nothing posts until you approve.
Watching
- X
- YouTube
Hu/hn_lurker_92Question2h
Anyone using Snitch? Trying to work out if it is just alerts or if the reply drafting is actually usable.
Snitch drafted a reply
Both — the alert lands in about two minutes, and the draft is already written in your tone underneath it. You read it, edit a line if you want, and approve. Nothing goes out before that.
Approve & postEdit
IIndie StackMention5h
Covered Snitch in this week's tooling roundup. The MCP server is the part worth watching.
D@devon_okCompetitor8h
deciding between Snitch and Brandwatch for a five-person team. anyone here run both?
Su/saas_martinQuestion1d
Does it pick up posts that never tag your handle? That is the half I keep missing.
AAda SerranoMention1d
Sharing our support workflow: every public mention lands in one queue before it reaches the inbox.
M@mira_shipsQuestion1d
is Snitch the one with the MCP server? trying to wire mentions into my own agent loop.
Gu/growth_kevMention2d
We run Snitch alongside our own scrapers. The categories are the part that saves the time.
FFounder DiariesCompetitor2d
Walked through Snitch, Brandwatch and Mention side by side in this week's episode.
Yours starts filling the moment you add a keyword.
What makes Snitch differentSnitch drafts it.
Snitch drafts it.
You approve it.
Nothing reaches a customer until a person says yes, and every approval is recorded. Here is one Reddit post, found at 09:41, and the eleven minutes after.
Found
“Has anyone else hit the export bug in Acme? CSV stalls at 80% on big workspaces.”
Sorted
Classified as a bug report, high urgencyRelevance 0.94 · Sentiment negative · Suggested action: reply and open an issue
Alerted
Posted to #support on Slack
Slack#support
s
SnitchAPP
New high-urgency mention about Acme
“Has anyone else hit the export bug in Acme? CSV stalls at 80% on big workspaces.”r/SaaS · u/marcus_rebuilds · 38 upvotes
Draft replyOpen Linear issueDismiss
Acted
Dana opened a Linear issue from the card
LinearAcme · Backend
CSV export stalls at 80% on workspaces over 50k rows
Approved
Dana edited one line, then approved the reply
Redditr/SaaS · posted under Dana’s account
Struck text is what Snitch drafted.Highlighted text is Dana’s edit.
“We used to hear about bugs from screenshots in the all-hands. Now the Linear issue exists before the thread has ten comments.”
“I approve about six replies a week from my phone. That is the entire job now. Snitch does the finding and the first draft.”
E
EhiFounder of SnitchI built Snitch because I missed a bug report on Reddit for nine days. By the time I found the thread it had forty comments and two people saying they had cancelled.
Now the same thread reaches my Slack in about four seconds, with a draft reply attached. I read it, change a line, and approve. That is the whole loop.
9 dayshow long I missed that thread
4 sechow long it takes now
Reads are instant.
Writes need a person.
Ask your agent what people are saying. Claude, Cursor, ChatGPT, or any MCP client gets the same tools as the dashboard, and every write waits for someone to approve it.
50 tools.
See all of themheysnitch.com/mcpOAuth
› list_mentions({ project: "acme", urgency: "high", since: "24h" }) 3 mentions Reddit u/marcus_rebuilds CSV export stalls at 80% on big workspaces bug · high X @devon_ok Webhook retries fail silently bug · high YouTube Pat Builds Acme vs Brandwatch, five-person team competitor › draft_reply({ mention: "m_8f2", tone: "direct" }) "Thanks for flagging this. We found the cause: exports over 50k rows time out. A fix is on the roadmap." › create_issue({ mention: "m_8f2", tracker: "linear" }) waiting for approval in #support ›
100 mentions free.
Cancel any time, and pay 25% less a month on annual. Every plan includes the API, MCP, and webhooks. When you reach your limit, Snitch pauses instead of billing more.
Starter
One product, one founder.
Most teams
Pro
A team with a support channel.
Scale
Agencies watching several brands.
$29
per month$99
per month$299
per monthKeywords
3
7
15
Mentions a month
1,000
10,000
50,000
Seats
1
5
Unlimited
Slack and Linear actions
Not included
Included
Included
Before you start.
The questions people ask before they add a keyword.
What does Snitch monitor?
Public conversations on Reddit, X, YouTube, and a LinkedIn Page you connect. It reads what is publicly visible. It does not read private messages, private groups, or anything behind a login.
Do people have to tag my account?
No. Snitch matches on the keywords you choose, so it finds the posts that name your product without linking to you. Those are the ones you would otherwise miss.
Does Snitch reply on its own?
No, and it will not. Snitch drafts the reply and stops. A person has to read it and approve it before anything is posted, and every approval is recorded with who approved it and when.
What counts as a mention?
One public post, comment, or video description that matches one of your keywords. Duplicates of the same post across a thread are collapsed into one, so a viral thread does not drain your plan.
What happens when I hit my plan limit?
Snitch pauses collection until the next month. You are never charged an overage. Nothing is deleted, and the feed resumes on its own.
Can I track competitors?
Yes. Most people add their own product, two or three competitors, and a couple of category phrases. Competitor mentions get their own category so they stay out of the support queue.
How do alerts reach me?
Email immediately for anything above the urgency threshold you set, and Slack if you connect it. Each alert is delivered once, even if the same mention matches several keywords.
Do I need to be a developer to connect an agent?
No. Point any MCP client at the endpoint and sign in. The tools are the same ones the dashboard uses, so nothing extra needs building.
Can I try it without a card?
Yes. The first 100 mentions are free and no card is asked for. The trial stops on its own when the mentions run out.